Frequently Asked Questions
Got questions about LicenseShipper? We’ve answered the most common ones so you can get started with confidence.
What is LicenseShipper?
LicenseShipper is a cloud-based platform that automates the delivery of digital license keys. It integrates with WooCommerce, Shopify, and custom websites to instantly send license keys to customers after purchase.
Who can use LicenseShipper?
Anyone selling digital licenses online — including software vendors, game key sellers, and service providers — can use LicenseShipper to automate their delivery process.
How do I get started?
Sign up for a free trial, connect your store via our WooCommerce plugin, Shopify app, or REST API, and upload your license keys. You can start delivering keys instantly after setup.
Do I need technical skills to use LicenseShipper?
Not at all. Our WooCommerce plugin and Shopify app make it easy for anyone to set up. Developers can use our API for custom integrations.
Do you offer a free trial?
Yes! We provide a free trial so you can test our features before subscribing to a paid plan.
Can I change my plan later?
Yes. You can upgrade or downgrade your plan anytime from your account dashboard.
Do you offer refunds?
We do not offer refunds. Please see our Refund Policy for full details.
Which platforms does LicenseShipper support?
We support WooCommerce, Shopify, and custom websites through our secure REST API.
How are license keys stored?
All license keys are stored in encrypted format and only decrypted when delivered to customers.
Can I send licenses in bulk?
Yes, you can import keys in bulk via CSV or API.
What payment methods do you accept?
We accept major credit/debit cards and other supported payment gateways listed at checkout.
Is my payment information secure?
Yes. All payments are processed through secure, PCI-compliant payment gateways.
How do I contact support?
You can email us at support@licenseshipper.com or use live chat during business hours.
Do you offer priority support?
Yes, priority support is available for Business and Enterprise plans.